When you book in online you’ll be asked to pay a piercing fee in advance. This secures your time in the studio, and gives is prior notice to make sure we have necessary equipment in stock to be able to work with you. By leaving contact details in our the booking system, we can easily keep in touch if anything changes in the run up to your appointment.

All piercing fees are paid online before your appointment. The piercing fee is not a deposit and is not refundable. This fee covers not only the piercing but also the time slot you have booked. Jewellery is not included in this piercing fee.

All clients must bring photographic ID to every appointment.

Appointments booked for children under 18 require valid government-issued photo ID for both the child and the parent or legal guardian that is attending the appointment. Failure to bring photographic ID to your appointment will lead to a refusal of service and your piercing fee will be retained. We can assist by rescheduling your appointment to a later date to allow you time to find the correct I.D.

Your piercing fee will be retained by the studio if;

• You have not brought correct or sufficient ID.

• A parent or legal guardian is not present to consent at the appointment of an under-18.

• You are underage for the piercing booked.

• You no-show your appointment.

• You are under the influence of alcohol or drugs.

All jewellery purchased is non-refundable and nonexchangeable. This includes jewellery purchased for initial piercings and jewellery that cannot be proven to be unworn.

Jewellery purchased elsewhere and brought to our studio cannot be used for initial piercings. We reserve the right to not use or install externally sourced jewellery that does not meet our minimum standards of safety, even in healed piercings.

It is the clients responsibility to make sure the jewellery is secure and tight by checking their items on a regular basis. Lost jewellery is the responsibility of the client and will not be refunded or replaced by Set Sail Tattoo Studio.

Each of the manufacturers we use have their own policy regarding repairs, if your jewellery breaks through no fault of your own then we can contact the manufacturer on your behalf and relay information back to you about what can be done. Repair charges may apply, which are the responsibility of the purchaser of the jewellery, not Set Sail Tattoo Studio.

Exchanges are only available for faulty items or manufacturer defects. Faulty items must be reported immediately so that we can take appropriate action. This does not cover mistreatment or loss of jewellery.

If jewellery ordered online arrives and is incorrect, items can be refunded or exchanged given the order is shipped back to Set Sail Tattoo Studio and no jewellery packaging is opened or seals broken.

Orders from the web-store will be posted once a week. We are a small business and, as the staff work full time, it’s not possible to always have time or access to the local post office to ship items on the same day.
Items will be posted first class and should arrive within 24 - 48 hours, but please allow one week for the order to be processed.

Not all items on the web-store are kept in stock all the time. If an item is unavailable to be posted when the weekly shipping is due, we will contact you via e-mail with an estimated time until that item is back in stock.

Posts and attachments are sold separately, this is stated on the listings for each item. Accompanying items are listed on the webstore, for example, we have threadless attachments and threadless posts available to purchase.